Return Policy

Effective Date: January 4, 2025

At Strongrapic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we are happy to assist you with returns and exchanges in accordance with the following return policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You must request a return within 30 days from the date of purchase or the date of delivery (whichever is later).
  • Condition of Items: Items must be unused, in their original condition, and in original packaging. We cannot accept returns for items that have been used, altered, or damaged.
  • Exclusions: Certain items are not eligible for return, including:
    • Custom or personalized products.
    • Clearance or final sale items.
    • Gift cards.

Please note that we reserve the right to refuse any returns that do not meet these criteria.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@strongrapic.net or call us at (813) 986-4202 to request a return authorization. Please provide your order number and the reason for your return.
  2. Return Instructions: Once your return is authorized, we will provide you with return instructions and a return shipping label (if applicable).
  3. Ship the Item: Pack the item securely in its original packaging and ship it back to us using the return label provided. We recommend using a trackable shipping service to ensure the item is returned to us safely.

3. Return Shipping Costs

  • Return Shipping Fees: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong or defective item).
  • Non-refundable Shipping: Shipping costs on the original order are non-refundable, and the customer is responsible for return shipping fees unless otherwise stated.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If the return is approved, your refund will be processed and applied to the original payment method used at the time of purchase.

  • Refund Processing Time: Refunds may take up to 7-10 business days to process depending on your bank or payment provider.
  • Partial Refunds: In certain cases, such as missing parts or damaged items, a partial refund may be issued.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the item you wish to receive. We are happy to assist you with the exchange process, but please note that exchanges are handled as returns and new purchases.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@strongrapic.net or call us at (813) 986-4202. We will work with you to resolve the issue by offering either a full refund or replacement at no additional cost.

  • Proof of Damage: Please provide photographic evidence of the damage or defect when contacting us to speed up the resolution process.

7. Final Sale Items

Certain items are final sale and cannot be returned. These include:

  • Personalized or customized products.
  • Items purchased during special promotions or clearance sales.

Please carefully review product descriptions before purchasing to ensure they meet your needs.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us: