Payment Policy
Effective Date: January 4, 2025
At Strongrapic, we strive to make your shopping experience easy and secure. Our Payment Policy explains the payment methods we accept, how transactions are processed, and the security measures we have in place to protect your financial information.
1. Payment Methods Accepted
We accept a variety of payment methods for your convenience. The following forms of payment are accepted on our website:
- Credit Cards: We accept Visa, MasterCard, American Express, and Discover cards.
- Debit Cards: We also accept major debit cards that are supported by the above credit card networks.
- PayPal: For those who prefer to use PayPal, we offer this option at checkout.
- Apple Pay and Google Pay: We accept payments made through Apple Pay and Google Pay for users on compatible devices.
- Gift Cards and Store Credit: We accept Strongrapic gift cards and store credit for eligible purchases. These can be used to pay for all or part of your order.
When paying with a credit card, debit card, or any other payment method, please ensure that the billing information you provide matches the details on file with your payment provider to avoid any delays in processing your order.
2. Payment Processing
All payments are processed securely using industry-standard encryption and secure payment gateways. For credit and debit card transactions, Strongrapic utilizes Secure Socket Layer (SSL) technology to ensure that your personal and payment information is safely encrypted during transmission.
Once your order is placed, our system will process the payment and immediately charge your account for the total amount, including any applicable taxes, shipping fees, and other charges.
Please note that your order will only be confirmed once your payment has been successfully processed.
3. Order Confirmation and Receipt
After your payment is processed, you will receive an order confirmation email. This email will include an order number, a summary of the items purchased, and the shipping details. Please retain this email as your receipt for the transaction.
If you do not receive a confirmation email within 24 hours of placing your order, please check your spam or junk folder. If it is not there, contact us at info@strongrapic.net to verify the status of your order.
4. Pricing and Currency
All prices listed on our website are in U.S. dollars (USD). The total amount due will be displayed at checkout, including applicable taxes and shipping fees.
For international orders, your bank or credit card provider may apply additional conversion fees based on the current exchange rate. Strongrapic is not responsible for any currency conversion fees or extra charges that may apply to international transactions.
5. Security and Fraud Prevention
At Strongrapic, we take security very seriously. We use advanced encryption technologies and work with secure payment processors to ensure that your payment details are handled with the utmost care.
To prevent fraud, we may require additional verification for some transactions, especially for large or unusual orders. This may include confirming your payment details or requesting additional identification. If any such verification is required, our customer service team will contact you directly.
6. Failed Payments and Order Cancellation
If a payment fails or there is an issue with the payment method you used, we will notify you immediately via email. You may be asked to update your payment information to complete the order. If the payment issue is not resolved within 7 days, your order may be canceled.
We reserve the right to cancel any order that appears to be fraudulent or if we are unable to verify the payment details.
7. Payment for Pre-Orders or Back-Orders
If you place a pre-order or back-order for an item that is not immediately available, payment will be charged when the order is placed. We will notify you via email once the item is ready for shipment, and we will process the shipment promptly.
8. Refunds and Cancellations
Refunds for canceled orders, returns, or defective items will be processed using the original payment method. If an order is canceled before it ships, you will be refunded in full. If the item has already been shipped, please refer to our Returns Policy for instructions on returning the item and receiving a refund.
Refunds are typically processed within 5-7 business days, depending on your payment method and financial institution.
9. Contact Us
If you have any questions about our payment policy or need assistance with your payment, please contact us at:
Email: info@strongrapic.net
Phone: (813) 986-4202
Address: 9508 Harney Rd, Thonotosassa, Florida (FL), 33592